Refund and Return Policy

We hope you love your products as much as we loved making them. In the event you’re not satisfied with your purchase and would like a refund, we offer a money-back guarantee within 30 days of your purchase.

Note: For products purchased from an authorized retailer, their return policy applies. Please contact them directly for more information.

Refund Qualifications

To be eligible for a refund, the following initial criteria must be met:

  • All refunds must be related to an order placed on chakaruna.com. We do not offer refunds on items purchased outside of our website.
  • The refund must be requested within 30 days of purchase.
  • The order must be marked as delivered, or was otherwise lost in transit. We do not offer refunds on orders still in transit.
  • The product must not be a digital item, such as a gift card. All digital sales are final.

For All Refunds:

  • All shipping costs – including any insurance – from the original order are non-refundable.
  • We do not price match with retailers or competitors.
  • Please allow up to 15 business days to process your refund. Holidays or other seasonal events may extend this window up to 30 business days.
  • Refunds will be returned to the original form of payment.
  • We do not offer store credit or gift cards for refunds.

To request a refund, please contact us.

Returns

If your order is eligible for a refund:

  • A prepaid shipping label will be provided to you.
  • Please pack the items securely to ensure there is no damage while in transit.
  • You may use the original product box or your own. Please ensure any reference to the old tracking numbers or labels are completely removed or covered.
  • We do not reimburse any expenses related to packaging, such as boxes or dunnage.
  • Insert any related paperwork inside your box. This can include your RMA# or original order number and will help us process the return faster.
  • Securely attach your return label to the package.
  • Ship your return based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.

If you choose to use your own shipper, please include the original order information or the return RMA# inside the box. We recommend selecting a service that allows for package tracking and keeping all tracking numbers for your records. Any shipping costs incurred by using your own provider are not reimbursed.